Future Perfect Book Club
futureperfectbook.club
Co-hosted with Joel Goodman, exploring the intersection of design, technology, and the future of institutions.
Read article →I work on public sector programs and technology systems that aren't working. Delivery Forensics is how I figure out why — tracing where decisions broke down, where ownership got lost, and what actually caused a program to stall. Trajectory Management is what comes next: stabilizing or resetting the system so work can move again.
Through Occupant, I deploy cross-functional teams to do this work directly, and build tools that make it concrete: State Capacity AI tracks what AI actually costs governments, with live procurement benchmarks and decision infrastructure that surfaces what vendors obscure. I'm an Assistant Professor of Practice in Urban Technology at the University of Michigan and founded PDX Design Month and developed the model for local civic response teams.
Selected Work
Most design work is repair — patching the gaps between intention and reality, between policy and the lived experience of the people who depend on public systems. — Design as Repair, 2025
Writing & Speaking
Recent Writing
Recent Speaking
Recent Appearances
futureperfectbook.club
Co-hosted with Joel Goodman, exploring the intersection of design, technology, and the future of institutions.
Read article →Piccalil.li
Navigating design leadership, building influence across organizations, and positioning yourself for strategic impact.
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Cascadia Open Source Fall Conference
Why civic tech fails when it ignores maintenance, repair, and the invisible work that keeps public services running.
Service Design Show Podcast
Exploring how service design must evolve to address the challenges and opportunities of AI-driven systems.
Read article →YouTube
Discussion on service design, public sector innovation, and building decision systems that work at scale.