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For over two decades, I've studied how systems shape civic life while leading digital transformation initiatives across sectors. My work examines how technology and measurement systems reshape public services, often in ways that prioritize optimization over human needs.

Currently Design Director at 18F, I help federal agencies modernize critical digital services and lead one of the largest interaction design divisions in the federal government. Beyond traditional digital transformation, I study how systems optimize for what they can measure rather than what matters. This critical lens shapes my work on public infrastructure, state capacity, and civic technology and speak globally on these topics.

I taught a service design course last spring at the University of Michigan, co-launched Portland Design Month in 2024, organized a conference for public interest designers called Design For The Public, serve on non-profit and community organization boards, and coach high school tennis.