I help public sector organizations design and deliver services that work for real people, especially when the work is messy, complex, and operating at scale. Think of me as a civic product and design leader who builds teams and shapes strategies for modern, human centered government.
For nearly eight years, I helped build and lead the federal design practice at 18F, guiding projects used by millions of people and partnering with agency leaders through difficult modernization and delivery challenges. I am also an Assistant Professor of Practice in Urban Technology at the University of Michigan, which means I teach and explore how technology, policy, and public systems intersect.
My current work focuses on how automated systems, delivery mechanics, and policy shape public experience, and how teams can build the skill to design effectively inside that complexity.
If you want to know what I am working on right now, my now ish page has some updates or get in touch.
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