I study how systems shape the conditions under which people act, and I help organizations design environments where those actions make sense. I work across public services, digital platforms, and AI-mediated systems. The throughline is understanding how structures influence behavior and how to realign them toward better outcomes.
The questions are consistent. What are the real mechanics at play. Where do formal processes diverge from what people actually do. How do we create conditions that increase human agency rather than constrain it.
My career has been built inside these questions, grounded in service design, organizational behavior, and systems analysis. I work on problems where intent and reality drift apart, where technical solutions fail for nontechnical reasons, and where organizational complexity obscures what is actually happening. My practice is about surfacing those dynamics and helping leaders see what must change in order for delivery to improve.
My current focus is the interaction between AI systems, human judgment, and organizational conditions for action. I study how algorithmic intermediaries shape decision environments and how to design these systems so that people can act with clarity, autonomy, and confidence.